Home > administration and configuartion, SharePoint Server 2010 > user profile service an update conflict has occurred and you must retry this action

user profile service an update conflict has occurred and you must retry this action

Issue :

While we were trying to delete User Profile Service application in SharePoint 2010 the following error message was appear:

 An update conflict has occurred, and you must re-try this action. The object UserProfileApplication Name=User Profile Service Application was updated by [User]

Cause:

This issue occurs if the contents of the file system cache on the front-end servers are newer than the contents of the configuration database. After you perform a system recovery, you may have to manually clear the file system cache on the local server.

Resolution:

To resolve this issue, clear the file system cache on all servers in the server farm on which the Windows SharePoint Services Timer service is running.

Microsoft has provided a step by step procedure on clearing file system cache from the SharePoint front-end servers in this kb article.

  1. Stop the Windows SharePoint Services Timer service (Found in Windows Services)
  2. Navigate to the cache folder
    In Windows Server 2008, the configuration cache is in the following location:
    Drive:\ProgramData\Microsoft\SharePoint\Config
    In Windows Server 2003, the configuration cache is in the following location:
    Drive:\Documents and Settings\All Users\Application Data\Microsoft\SharePoint\Config
    Locate the folder that has the file “Cache.ini”
    (Note: The Application Data folder may be hidden. To view the hidden folder, change the folder options as required)
  3.  Back up the Cache.ini file.
  4. Delete all the XML configuration files in the GUID folder. Do this so that you can verify that the GUID folder is replaced by new XML configuration files when the cache is rebuilt.
  5. Note When you empty the configuration cache in the GUID folder, make sure that you do not delete the GUID folder and the Cache.ini file that is located in the GUID folder.
  6. Double-click the Cache.ini file.
  7. On the Edit menu, click Select All. On the Edit menu, click Delete. Type 1, and then click Save on the File menu. On the File menu, click Exit.
  8. Start the Windows SharePoint Services Timer service
  9. Note The file system cache is re-created after you perform this procedure. Make sure that you perform this procedure on all servers in the server farm.
  10. Make sure that the Cache.ini file in the GUID folder now contains its previous value. For example, make sure that the value of the Cache.ini file is not 1.
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